Refunds are granted when conditions are met.
We do not accept returns . We print all orders on demand and therefore cannot accept such returns. We grant requests for exchange of size, however this does not allow for a change in style.
Occasionally our customers make a mistake. We are all human, right? If this happens, please follow the steps below:
IMPORTANT: Please insert a note in the return package that states your order number, email and which size you would like, and we will send you the correct size.
Receiving the wrong item
Although we have order control checkpoints, it can happen that we send you the wrong item. In this case, please follow the steps below:
IMPORTANT: Please insert a note in the return package that states your order number, email and which item you actually ordered, and we will send you the correct one right away.
Receiving a faulty/damaged item
Quality is always on the top of our mind, but every once in a while, anyone can make a mistake. Either a damaged product slips through our control checkpoint or something happens when packing the order for shipment. In this case you do not need to return the item. You can keep it and do whatever you feel like with it. The only thing we need you to do, is send us a support email to firstname.lastname@example.org, stating your order number and including a photo of the damaged good. If we can see on the photo that the product is damaged when arriving to you, we will send you a new item 100% free of charge.
If you meet any of the above criteria, please shoot us an email to email@example.com.
Also, we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.
Our customer wants a refund/return because she/he "changed her/his mind".
We create our products on demand and therefore we cannot accept returns. However, if we have not begun the first stage of creating your order, there may be a possibility we can help you cancel your order. We kindly ask you contact us as soon as possible to cancel your order. Once your item is "in production" we cannot cancel your order.
To cancel your order, please email us at firstname.lastname@example.org. Use email title "CANCEL ORDER #YOURORDERNUMBER" and we will let you know if your order is eligible for cancellation.
Our customer does not contact our support team to have their return request reviewed and approved, prior to sending their product back.
Please contact email@example.com. Use email title " Return Inquiry,ORDER #YOURORDERNUMBER" and we will let you know if your order is eligible.
What items are returnable?
Are there any charges for return?
What items are non-refundable?
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days (usually a lot faster).
Any other questions about our return and refund policy?
Please send us an email at firstname.lastname@example.org and we will help you out to the best of our abilities!